Error synchronizing outlook to exchange server

Getting the following error email in the sync log folder within Outlook connected to an Exchange 2003 server:

12:27:02 Synchronizer Version 11.0.8200

12:27:02 Synchronizing Mailbox ‘mailbox name

12:27:03 Synchronizing server changes in folder ‘Inbox

12:27:03 Downloading from server ‘exchange server name

12:27:04 17 item(s) added to offline folder

12:27:04 11 view(s)/form(s) added to offline folder

12:27:04 Error synchronizing folder

12:27:04 [8004010F-501-8004010F-0]

12:27:04 The client operation failed.

12:27:04 Microsoft Exchange Server Information Store

12:27:04 For more information on this failure, click the URL below:


12:27:04 Done

The only way around this was to redo the outlook profile – delete your email settings under Account Settings and add a new profile.

If neccessary delete the local OST file as well. This can be found at:

For Windows XP:

C:Documents and Settingsuser nameApplication DataMicrosoftOutlook

For Windows 7:

C:Usersuser nameAppDataLocalMicrosoftOutlook


Author: James

IT Manager - Network, Web coding, MS SQL and Online Mapping expert

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